Effective Date: August 24, 2024

Welcome to CarverSage! We are committed to providing our customers with high-quality, handmade kitchenware, tableware, chef knives, and home-related products that are eco-friendly and sustainably produced. Please review our Shipping Policy below to understand how we handle the shipment of orders placed through our website, www.carversage.com.

1. Shipping Methods and Fees

Domestic Shipping (United States):

We offer standard shipping within the United States, typically taking 3-5 business days. Shipping fees are based on the total purchase amount as follows:

International Shipping:

We proudly offer worldwide shipping. For international orders, a flat shipping fee of $25 applies to all orders, regardless of the purchase amount. Please note that free shipping is not available for international orders.

2. Order Processing and Tracking

Once your order is packaged, we will send you an email containing your tracking number. This tracking information will allow you to monitor the status and progress of your shipment.

3. Third-Party Shipping Providers

We utilize reliable third-party suppliers to manage and deliver your orders, ensuring that your products reach you safely and promptly.

4. Customs and Import Duties (International Orders)

International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient. If you have questions regarding the customs clearance process, please contact us via:

• Email: info@carversage.com

• Phone: +1 (603) 525-7769

5. Handling Delays

In the event of a delayed order, we will inform you via email and provide a new estimated delivery date. We apologize for any inconvenience this may cause and appreciate your understanding.

6. Shipping Restrictions

There are no shipping restrictions. We are pleased to deliver to all regions worldwide.

7. Contacting Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us through the following methods:

• Email: info@carversage.com

• Phone: +1 (603) 525-7769

• Online Contact Form: Available on our website at www.carversage.com/contact

8. Additional Information

• In-Store or Curbside Pickup: We do not offer in-store or curbside pickup options at this time.

• Subscription-Based Deliveries: We do not offer subscription-based (recurring) deliveries.

9. Legal Terms

Please review our Terms and Conditions for additional information regarding your use of our website and services.

10. Return Policy

For information about returns, please refer to our Return Policy.

Thank you for choosing CarverSage! We appreciate your business and are dedicated to providing you with exceptional products and service.

 

Shipping & Tracking FAQs

1. When can I expect my order to be delivered?

We strive to ship all orders within 1-2 business days of your order being placed. During very busy periods, we may need up to 5 business days to prepare and ship your order. Once shipped, standard delivery within the US typically takes 3-5 business days. For international deliveries, shipping can take up to 4 weeks.

If you have specific questions about your order, please email us at info@carversage.com, and our Customer Care team will be happy to assist you!

1. Why isn't my tracking number working?

Tracking numbers can take some time to update. Please allow up to 24 hours after receiving your tracking information for it to be updated in the carrier’s system. If it still isn't working after this period, feel free to contact us at info@carversage.com for further assistance.

1. Can I change my shipping address?

Once an order is placed, we begin processing it immediately to ensure fast delivery! Unfortunately, once your order has been shipped, we are unable to edit your shipping address or redirect your order. Please double-check your address at checkout before placing your order to ensure it will be delivered to the correct location.

If you have any questions or need help, contact our Customer Care team at info@carversage.com.

1. Can I change the shipping method of my order?

We are unable to make adjustments to the shipping method or billing information after an order has been placed. Please ensure you have selected your preferred shipping method at checkout before completing your payment.

1. My order says "delivered," but I haven't received it!

In some cases, parcels can be marked as delivered on your tracking link but may still take a couple of days to physically arrive. If your order has been marked as delivered but you haven't received it, please reach out to us at info@carversage.com, and our Customer Care team will investigate the matter for you.

1. My order was marked as "Return to Sender," what do I do?

Orders can be returned to us by the carrier for several reasons, such as issues with the provided address, inability to receive the order after a delivery attempt, or if the package was not claimed for several business days after being made available for pick-up. Unfortunately, we cannot reroute orders that have been marked as 'Returned to Sender.'

If your tracking shows that your order was ‘Returned to Sender,’ please email info@carversage.com so that one of our Customer Care agents can assist you further.

Please note that any shipping fees paid on orders are non-refundable if your package was ‘Returned to Sender.’

1. Which carriers do you ship with?

In the United States, we ship with:

1. USPS

2. FedEx

3. DHL Express

If you have any questions about your order or your tracking information, please email us at info@carversage.com, and we will assist you further.

1. Which countries do you ship to?

We currently ship from our warehouse in the United States to the following countries:

International: Canada, United Kingdom, Australia, Germany, France, Italy, Japan, and more.

This list is subject to change and may be updated from time to time. Please note that shipping and any additional import/custom fees are non-refundable.

1. Do you ship internationally?

Yes, we ship worldwide from our warehouse in the United States. A non-refundable flat shipping fee of $25 applies to all international orders. Please note that international orders are not eligible for any free shipping promotions or offers.

We don't charge import fees at checkout, so any VAT or import/custom fees will be decided by your local post office. These charges are non-refundable.

If you have any questions about international carriers or additional shipping info, please email us at info@carversage.com.